Support
We're here when you need us.
Chat, email, phone, or self-serve. SLAs by plan — every paid plan beats the industry average for response time.
Channels
Pick the one that fits
In-app chat
Tap the chat icon. Replies in <5 minutes on Pro+, <2 hours otherwise.
Open chat →
support@sportfolio.app. Reply in 1 business day, faster on paid plans.
Email support →
Phone (Pro+ only)
Direct line for Pro+ and Enterprise customers. Business hours US/UK.
View number →
Help center
200+ articles, searchable. Best for how-to and troubleshooting.
Open help →
SLAs
Response time by plan
| Feature | Free | Pro | Enterprise |
|---|---|---|---|
| Email response | 1 business day | 4 business hours | 1 business hour |
| In-app chat | Async | <5 min | <2 min |
| Phone support | — | Business hours | 24/7 |
| Dedicated CSM | — | — | |
| Quarterly business review | — | — | |
| Severity-1 response | Best effort | <2 hours | <15 minutes |
Status
Is something broken right now?
All systems operational
99.99% uptime over the last 90 days
Self-serve
Try these first
Still stuck?
Real humans, no chatbots. Average reply within 4 hours, even on free plans.